Insights · Checklists and glossary

A document map for the family: where's the policy, and who knows about it?

There's an awkward truth in the insurance profession: unpaid benefits exist that nobody ever claimed - because the family didn't know the policy existed. This article eliminates that one, trivially cheap risk: a single page with everything on it, that the family knows about.

In short:
  • The rule is simple: one place, one page, at least two people who know about it.
  • On the map: policy number, insurer, broker, where the documents are kept - not the documents themselves.
  • Update it once a year - the last item in the annual review's fifteen minutes.

What should go on the document map?

Where to keep it - and where not to?

A good place: the family's document folder (where copies of personal papers live), plus a digital copy in a shared cloud folder. To avoid: the only copy in a bank safe-deposit box that only the insured person can access - unreachable at exactly the critical moment. The principle: the map itself should be easy to reach; the documents can be kept somewhere more secure - as long as the map says where.

Who should know about it?

At least two people besides the insured: the beneficiary (or beneficiaries) and a "backup" - an adult child, a sibling, a close friend. They don't need to know the details, just that a policy exists and where the map is. In a cohabiting relationship this matters even more: why. The conversation itself can be handled tactfully, too: "I've written down where our important papers are on one sheet - here it is."

Keeping it up to date

The map asks for one glance a year - block 6 of the annual checklist is exactly that. Update it after a new policy, a change of bank, or a move. Of everything here, this is the smallest amount of work - and by far the best "value for effort" protection a family can give itself: its continuation on hard days.

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This article is for information purposes only; it contains general information and does not constitute an offer or insurance advice. The exact content of insurance contracts is defined by the insurers' terms and conditions in force.

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